FAQ

Currently, customers can expect their order to be processed and shipped out within 5-7 business days of placing their order! Please send me a message if you'd like a rush order!

Mad Love is proudly Canadian and strives to produce as many products in Canada as possible!

Prints, cards, buttons, button magnets, and bookmarks are all handmade by me in my home studio in Mississauga.

Stickers, magnets, and notepads are outsourced to a Canadian manufacturer.

A few future items may be outsourced from International suppliers and manufacturers outside of North America.

I am currently able to ship to everywhere in the world!

Please refer to the shipping tab on the policies page for more info!

Shipping will not include tracking unless specified in the "shipping options" at checkout.

Orders over $100 CAD and $100 USD will receive a complimentary tracking number.

Please refer to the shipping tab on the policies page for more info!

Unfortunately, tracking information is only available if the option is selected at checkout.

Please understand that for lettermail + untracked orders, once it is dispatched, I will not have any further information.

Absolutely! I can produce prints in any larger and non-standard size up to 40 inches in width.

Please send me a message with:

1. The desired design
2. The size you'd like
3. Your general location

And I will get back to you ASAP with pricing!

I do! Please refer to my wholesale + in-person events page for more info, as well as a list of my current stockists!

Refunds are considered on a case to case basis. Please message me ASAP if there is a problem with your order.

Oh no!

For tracked orders, please send me a message with your order number and tracking number, and I'll do my best to help!

For untracked orders, 14 business days should be added to any delivery estimate to account for any delays on the post depot's end.

Also, please note that customs may cause significant delays for orders going to the USA or International locations.